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Agreement Your service agreement will be for 24 months. You may cancel within 30 days of start of agreement to avoid an early termination fee ETF by calling Cox Customer Care at the number located on your bill. After that, you will be charged up to $240 if you cancel the agreement or TV, Internet or Basic Phone is disconnected. You can change other services, features and equipment without affecting your agreement. The full text of the service agreement is on cox. com under Policies. Please read it carefully.